Consumer Duty Leadership Awards

One Year On: Celebrating Leadership, Excellence and Innovation

Awards are now open.
Applications close 31 May 2024.

The Awards recognise and celebrate firms that demonstrate exceptional leadership, innovation, and commitment to delivering good outcomes for their customers. The Awards are organised by an Innovate UK-supported consortium comprising representatives from industry, academia, and charities in the financial services sector.

Judged by an independent panel of experts, the Awards shine a spotlight on leading firm's efforts and accomplishments in embedding the Consumer Duty and driving positive change within the industry.

An Awards ceremony will be held in late June 2024 in London at the Oxford and Cambridge Club.

These Awards are open to all firms to which the Consumer Duty applies. Industry bodies and advisers of regulated firms may also submit joint applications with an eligible firm.

Key Sponsors

These Awards are open to all firms to which the Consumer Duty applies. Industry bodies and advisers of regulated firms may also submit joint applications with an eligible firm.

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Judges

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Teresa Perchard

Chair of Trustees, The Fairbanking Foundation

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Tatiana Botskina

CTO &Co-Founder, Deriskly & Computer Science Researcher, University of Oxford

Matthew Austen

Senior Vice President, Financial Services Compliance and Regulation Practice, Kroll

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Vikki Williams

Head of Transformation and Delivery, AXA Health

Dr Massimo Preziuso

FCA Innovation Advisory Group Member & Lecturer in Financial Technology, Salford Business School

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Professor Iris Chiu

Professor of Corporate Law and Financial Regulation, University College London

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Keith Richards

CEO, Consumer Duty Alliance

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Dr Karim Aldohni

Senior Lecturer, Newcastle University

Awards Categories

Consumer Finance

Consumer Investments

Insurance

Retail Banking

Consumer Duty Leadership in Consumer Finance

Consumer Duty Leadership in Consumer Investments

Consumer Duty Leadership in Insurance

Consumer Duty Leadership in Retail Banking

Special categories

Consumer Duty Champion of the Year (individual)

Outstanding Approach to Vulnerable Customers

Fintech

Best Use of Technology for Consumer Duty

Consumer Duty Champion of the Year (Individual)

Outstanding Approach to Vulnerable Customers

Fintech Consumer Duty Leadership

Best Use of Technology for Consumer Duty

Key Dates

Entry submission opens
5 February 2024
Entry submission closes
31 May 2024
Shortlist announcement
10 June 2024
Awards ceremony
26 June 2024